rg66's Privacy Policy

rg66 ("we", "our", or "platform") operates a trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, how we use it, who it is shared with, and what your rights are.

By visiting our website rg66.lat or creating an account, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please do not use our services.

This Policy should be read together with our Terms and Conditions. Both documents govern the use of rg66's services.

We collect two types of information — what you provide directly, and what is collected automatically through your use of the service.

2.1 Information You Provide

• Full name, date of birth, and gender
• Email address and phone number
• Residential address
• Documents required for identity verification (such as a copy of your national ID or passport)
• Financial information — such as bKash, Nagad, Rocket, Upay account details or bank transfer information
• Any information you provide when contacting our support team

2.2 Automatically Collected Information

• IP address, device type, operating system, and browser version
• Pages you visit, session duration, and navigation patterns
• Transaction history — deposit, withdrawal, and betting records
• Information collected through cookies and similar tracking technologies
• Source of site entry (referral URL)

2.3 Information Received from Third Parties

We may collect additional information from trusted third-party providers for the purpose of identity verification and fraud prevention.

rg66 uses your information only for the following legitimate purposes:

• Account management: Registration, identity verification, and keeping your account active.
• Service delivery: Processing betting, casino games, deposits, and withdrawals.
• Customer support: Responding to your queries via live chat or email ([email protected]).
• Security and fraud prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Legal compliance: Adhering to applicable laws, regulations, or court orders.
• Service improvement: Analyzing user experience to improve the quality of the platform.
• Relevant communications: Sending important account-related notifications and, with your consent, promotional information.
• Responsible gambling: Monitoring potentially risky behavior to ensure responsible play.

We never sell your information to third parties for commercial purposes without your consent.

rg66 may share your information with the following parties in specific circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank partners), identity verification, data hosting, and game software delivery. These partners process your information only for specific purposes in accordance with rg66's instructions and are bound to meet our privacy standards.

4.2 Legal Requirements

We may be required to disclose information under a court order, a lawful request from law enforcement, or applicable law.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.

4.4 With Your Consent

In any circumstance other than those listed above, we will obtain your explicit consent before sharing your information.

Our website uses cookies and similar technologies to improve your browsing experience and help us maintain the quality of our services.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: Remember your preferences and language settings.
• Analytics cookies: Used to monitor and improve site usage.

5.2 Cookie Controls

Cookies can be disabled from your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

We retain your information only for as long as necessary. The specific period depends on the type of information and the purpose for which it was collected:

• Account information: For the duration your account is active and for a defined period after closure as required by law.
• Financial transaction data: For the period required to meet financial regulatory requirements.
• Identity verification documents: For the period required for legal obligations and fraud prevention purposes.
• Communication history: For the period relevant to improving support quality and resolving disputes.

After the defined period, your information is securely deleted or anonymized so that you can no longer be identified.

rg66 takes industry-standard technical and organizational measures to keep your personal information secure.

• SSL/TLS encryption: All data connections between your browser and our servers are encrypted.
• Secure data storage: Sensitive information is stored in encrypted databases.
• Access controls: Only authorized personnel can access specific data.
• Regular security audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-factor authentication: An option to add an extra layer of security to your account.

However, no transmission of information over the internet is 100% secure. While we take every precaution, we cannot guarantee that any method is completely impenetrable. If you notice any suspicious activity, please notify us immediately at [email protected].

You have the following rights regarding your personal information, and rg66 respects these rights:

8.1 Right to Access

You may request to know what information we hold about you and receive a copy of it.

8.2 Right to Rectification

You may request correction of any inaccurate or incomplete information stored in your account.

8.3 Right to Erasure

In certain circumstances you may request deletion of your information — however, where legal obligations exist, it may not be possible to delete all data.

8.4 Right to Restrict Processing

In certain circumstances you may request that we limit how your information is processed.

8.5 Right to Object

You may object to the use of your information for specific purposes (such as marketing).

8.6 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will verify your identity appropriately and then process your request.

rg66 strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.

We do not intentionally collect any information from minors. If we discover that information from a minor has been collected by mistake, it will be deleted immediately and the account will be closed.

If a parent or guardian believes their minor child has registered on rg66, please contact us at [email protected] — we will take immediate action.

Our platform may have connections to game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and payment services. These third parties have their own privacy policies that are outside our control. rg66 is not responsible for their privacy practices.

We recommend that you read the privacy policy of any third-party provider before sharing information with them.

rg66 may update this Privacy Policy as needed. For any significant changes, we will:

• Publish the updated policy on this page.
• Note the date of the change.
• Send a notification to your registered email if the changes are significant.

Continuing to use the platform after any changes means you are considered to have accepted the updated policy. We recommend reviewing this page regularly.

If you have any questions or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact our support team:

• [email protected]
• Live Chat: Available 24/7
• Support is available in Bengali and English

We strive to process your requests as quickly as possible. Customer protection is our highest priority.