Help Centre
rg66 FAQ — Answers to All Your Questions
From account verification to deposits and withdrawals, bonuses, and cricket betting — find detailed answers to all your questions about rg66 on this page.
Welcome to rg66. We want your experience to be as smooth and reliable as possible. Below, we have put together answers to the most frequently asked questions on four key topics — identity verification (KYC), depositing money, withdrawing money, and cricket betting. If you cannot find the answer to your question, our support team is always here for you.
Category 1 Identity Verification (KYC)
rg66 confirms the identity of every player as a safe and reliable platform. This process protects your account from unauthorized use and ensures that money goes to the right person's account. Once verification is complete, all features including withdrawals are available without interruption.
A National ID card (NID), passport, or birth registration certificate is generally accepted. The photo of the document must be clear, well-lit, and fully visible — if any part is cut off or blurry, verification may be delayed. If you are unsure, ask us via live chat.
Yes, the name registered on your rg66 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawal requests cannot be processed. So please enter your name carefully at the time of registration.
The reason for rejection is usually communicated by email or account notification. In most cases, the issue is image quality, a name mismatch, or an expired document. Reapply with the correct documents or get direct assistance via 24/7 live chat.
rg66 stores all your personal information and documents using SSL encryption and secure storage. Only authorized team members can view this information for verification purposes — it is never shared with third parties under any circumstances. You can find more details in our privacy policy.
Category 2 How to Deposit Money
The minimum deposit amount for every payment method at rg66 is ৳200. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can start playing with just ৳200 and also be eligible for the welcome bonus.
Log in to your rg66 account, select the "Deposit" option, and choose bKash as the payment method. Send the specified amount to the displayed bKash number, then enter the transaction ID in the designated field and submit. Your wallet will be updated within a few minutes.
In some cases, deposits may take a little time to reflect due to network delays. If it has not appeared after 15 minutes, contact us via live chat with your transaction ID, amount, and time. We will resolve the issue as quickly as possible.
rg66 does not charge any deposit fee of its own. However, mobile banking services such as bKash or Nagad may apply a small service charge according to their own policies — that is a matter for those respective services. No deductions are made on deposits from rg66's side.
Category 3 How to Withdraw Money
The minimum withdrawal amount at rg66 is ৳1,000. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your KYC verification is complete, otherwise the request cannot be processed.
rg66 generally processes withdrawal requests within 15 minutes to 2 hours. Bank transfers may take a little longer due to the bank's own processing time. Mobile banking (bKash, Nagad, Rocket, Upay) is usually the fastest option.
Yes, rg66's withdrawal service is available 24 hours a day, seven days a week. Whether it is night or Friday, after you submit a withdrawal request, the money will reach your mobile wallet within the normal processing time.
Yes, but you must first meet the wagering requirement. For example, if you receive a ৳1,000 bonus, you must place bets totalling 20 times the bonus amount — that is ৳20,000 — before you can withdraw winnings from the bonus. Wagering is calculated on the bonus amount only, not on your total balance.
If the request is still in a "pending" status, it may be possible to request a cancellation via live chat. However, once it has been approved and sent, it cannot be cancelled. So please confirm the amount and payment number before submitting a withdrawal.
Category 4 Cricket Betting
Decimal odds are a multiplier of your total return on a bet. If the odds are 1.85 and you bet ৳100, your total return if you win will be ৳185 (which includes your original stake of ৳100). The higher the odds, the larger the potential win — but the risk is also greater.
Live betting or in-play betting lets you place bets in real time while a match is in progress. Odds continue to change after the game has started and new markets open up. For example, you can bet on how many runs will be scored in the next over after one over ends. It is especially popular among experienced bettors.
Popular cricket markets at rg66 include — match winner, toss winner, top scorer, series winner, runs in a specific over, and time of first wicket. The most markets are generally available for T20 and international matches. BPL, IPL, and ICC tournaments offer even more variety in markets.
If a match is abandoned without completing the scheduled overs or officially declared a "no result", all bets on that match are generally cancelled and the stake is refunded. However, if a result is determined via the Duckworth-Lewis method, bet settlement follows that result.
Yes, with accumulator or "acca" betting you can combine multiple selections into a single betting slip. If all selections are correct, the total payout multiplies significantly, but if one loses, the entire bet is lost. Accumulator betting is exciting but risky, so please bet responsibly.
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